Desktop Support Technician

Desktop Support Technician (Onsite, Durham, NC)

At Compucom Staffing
, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

• Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot software and computer peripherals.
• Perform install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.
• Provide mobile device support.
• Ensure that all tickets requiring follow‑up work and/or calls receive appropriate attention.
• Comfortable with face‑to‑face interactions as will be required to provide technical support to end users in‑person at the customer’s site.
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.

• Ability to set up, configure, and add all hardware.
• Experience with asset management.
• A+ certification not required but a plus.
• Service Now knowledge is a plus.
• Provide excellent customer service to end users.
• Able to communicate with all levels of end users.
• Windows OS knowledge.
• MS Intune knowledge.
• Able to be on feet for long periods of time to provide assistance.

The rate for this position is between $16.90 – $22.50 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp.

Compucom Staffing
, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

To the extent required by applicable law, the company maintains a smoke‑free workplace.

Please review the California Consumer Privacy Act Notice.

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Under Maryland law, an employer may not require or demand, as a condition of employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The company is subject to chapters 29‑38 of title 28 of the general laws of Rhode Island, and is therefore covered by the state’s workers' compensation law.