Service Desk Analyst II – Onsite IT Support & AI Tools
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-06-12
Listing for:
Duke University
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, IT Business Analyst
Job Description & How to Apply Below
The Office of Information Technology (OIT) at Duke University is seeking a Service Desk Analyst II to provide exceptional customer service and technical assistance to the Duke community. This position offers an onsite role in Durham with rotating schedules and involves using AI tools to enhance troubleshooting and efficiency.
The ideal candidate should possess an associate degree in a computer-related field or relevant IT support experience, along with strong communication skills and the ability to work independently. Duke University offers a dynamic, service-oriented work environment.
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