Technical Consultant
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-06-12
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Cybersecurity, Technical Support
Job Description & How to Apply Below
Job Title
L2 Technical Support Engineer
LocationDurham, NC (Locals only)
Job SummaryWe are seeking a highly analytical L2 Technical Support Engineer to handle advanced technical escalations from our L1 helpdesk. You will dive deep into complex hardware, software, and network issues, performing thorough root‑cause analysis to deploy lasting fixes. This role bridges the gap between frontline support and backend engineering/infrastructure teams, requiring strong system administration skills and a diagnostic mindset.
Core Responsibilities- Own and resolve complex technical issues escalated by L1 support within defined service level agreements (SLAs).
- Investigate recurring incidents, identify systemic failures, and implement permanent bug fixes or workarounds rather than temporary patches.
- Manage and configure user access, permissions, and security groups across enterprise systems and directory services.
- Monitor system health, server uptimes, and network performance, proactively responding to infrastructure alerts.
- Assist with software deployments, system updates, and security patching cycles across client machines and servers.
- Author detailed troubleshooting playbooks and SOPs for the L1 team to improve first‑contact resolution rates.
Skills & Qualifications
- Advanced administration experience with Active Directory, Azure AD (Entra ), or Okta, including managing Group Policies, OUs.
- Deep technical knowledge of Windows Server (2019/2022) or Linux (Ubuntu, Red Hat) environments, alongside desktop OS.
- Strong troubleshooting skills in TCP/IP, DNS, DHCP, VPN configurations, firewalls, and routing protocols.
- Administration experience with enterprise cloud suites such as Microsoft 365, Google Workspace, AWS, or Azure basics.
- Ability to read or write basic scripts (e.g., Power Shell, Bash) to automate repetitive administrative tasks.
- Strong understanding of ITIL processes, particularly Incident, Problem, and Change Management.
- Active certifications such as MCSA, CCNA, CompTIA Network+, Security+, or ITIL Foundation.
- Experience with database queries (SQL) to troubleshoot backend application logs.
- Familiarity with endpoint management tools such as Microsoft Intune, SCCM, or Jamf.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×