Customer Service Associate Mon - Fri EST

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed s in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Purpose: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

• Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
• Works with customers, both internal and external, with the aim of developing an excellent working relationship.
• Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
• Books and processes booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
• Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
• Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
• Updates clinical trial sites into Marken’s internal database (where necessary).
• Responds to incoming requests from external customers and internal offices/agents.
• Prepares, verifies and distributes country specific project documentation.
• Files and archives documents where required.
• Attends and participates in customer meetings when required.

• Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.
• Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
• Thorough understanding of Aviation/Airline networks.
• Excellent communication skills and ability to influence others.
• Ability to work independently and collaborate with others.
• Attention to detail.

Position is an individual contributor and will work with limited supervision.

Position is an office environment with sitting and standing for periods of time. Lifting is restricted to < 50 lbs.

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.