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Project Manager -Salesforce
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-06-13
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-06-13
Job specializations:
-
IT/Tech
IT Project Manager, Systems Analyst, IT Consultant, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
Must Have Technical/Functional Skills
Salesforce, Agile, Project Management exp
Roles & Responsibilities
We are seeking a highly experienced Salesforce Technical Project Manager to lead the implementation of
Salesforce Agentforce for customer service operations on Salesforce Service Cloud. The ideal candidate
will bring a strong blend of project leadership and deep technical expertise in Service Cloud and Agentforce,
ensuring successful delivery aligned with business outcomes and strategic objectives
• Manage end-to-end Salesforce project lifecycle (initiation, planning, execution, delivery)
• Define scope, timelines, milestones, and deliverables
• Ensure projects are delivered on time, within scope, and budget
• Track project progress and provide regular status updates
• Act as the primary interface between business stakeholders and technical teams
• Lead Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Coordinate cross-functional teams:
Developers, Administrators, QA engineers, Architects
• Remove blockers and ensure team productivity
• Identify, assess, and mitigate project risks
• Ensure adherence to quality standards and testing processes
• Oversee UAT, release management, and deployment cycles
• Ensure adherence to Salesforce development standards and governance
• Drive Dev Ops and CI/CD practices
• Maintain documentation for solution design and processes
Generic Managerial Skills, If any
• 1520years of IT experience, 8+ years in Salesforce project delivery or technical leadership roles
• Proven experience managing large-scale Salesforce implementations
• Experience with Agile/Scrum methodologies
• Strong planning, estimation, and risk management skills
• Familiarity with Jira / Azure Dev Ops / MS Project
• Excellent communication and stakeholder management
• Leadership and decision-making skills
• Problem-solving mindset
• Preferred certification PMP / PRINCE2 / Certified Scrum Master (CSM) / SAFe
• Experience with multi-cloud Salesforce implementations and Agentforce Delivery exp
Education
Bachelors degree
Salary Range: $110000 - $130000 a year
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