Senior Business Analyst

Location: Durham, NC (Hybrid schedule with required attendance at twiceannual in-person multi-day All-Staff meetings at our Durham office)

Position Type: Full-Time, Exempt

Reports to: Director of Data Systems

Family Connects International (FCI) is an independent 501(c)(3) non-profit, providing training and technical support for the implementation of the evidence-based Family Connects Model, developed at Duke University. Family Connects (FC) is a community-based program supporting new parents in caring for their newborns, offering physical assessments of the postpartum person and infant, addressing questions about caring for a newborn, providing supportive guidance, and helping them access any community services or resources needed.

The Senior Business Analyst will report to the Director of Data Systems as a senior member of FCI’s Data team. This role requires deep expertise in the Salesforce platform, including Health Cloud, and a demonstrated ability to lead complex analytical and technical initiatives independently. The Senior Business Analyst serves as a subject matter expert and internal resource, providing strategic and operational guidance to both internal teams and Community Partners.

In addition to the core responsibilities of the Business Analyst role, the Senior Business Analyst takes ownership of cross-functional projects, mentors junior team members, drives platform governance and roadmap planning, and leads the design of scalable training and support frameworks. The Senior Business Analyst plays a critical leadership role in ensuring that Community Partners and internal stakeholders receive high-quality, data‑informed support to continuously improve program delivery and model fidelity.

• Lead the data quality management process, including designing and producing monthly reports and trend analyses for leadership review;
• Direct the creation and ongoing improvement of monthly KPI snapshots and Tableau dashboards; identify opportunities to expand reporting capabilities and ensure full staff capacity;
• Serve as a senior point of contact for translating complex user feedback and operational challenges into best‑practice, scalable platform solutions with a focus on exceptional user experience;
• Evaluate current‑state processes and recommend process re‑engineering opportunities, documenting workflows and business rules to support platform governance;
• Lead requirements gathering sessions with internal stakeholders and Community Partners to inform platform enhancements and data strategy;
• Perform other assigned duties related to the work described here.

• Design, develop, and assist in delivering comprehensive user training programs, including creation of training materials, job aids, and e‑learning resources for both internal staff and Community Partners;
• Assist in leading and facilitating office hours, Data Advisory Board meetings, and other stakeholder engagement forums; communicate platform changes and best practices effectively to diverse audiences;
• Serve as a senior advisor to Community Partners in leveraging data reports for quality improvement initiatives;
• Develop and maintain training delivery standards to ensure consistent, high‑quality experiences across all partner sites, in alignment with contractual obligations;
• Identify opportunities to leverage organizational learning tools and LMS integrations to improve training scalability;
• Perform other assigned duties related to the work described here.

• Serve as a senior Salesforce resource, supporting and guiding ticket resolution, user management, and platform administration activities with minimal oversight;
• Lead platform roadmap planning and priority‑setting in partnership with the Director of Data Systems and key stakeholders;
• Oversee data management practices to improve Salesforce data quality, implementing automation rules and validation logic as needed;
• Assist in proactive system maintenance activities including Security Reviews, Release Updates, Health Check, and Optimizer assessments;
• Iden…