Senior IT End User Services Consultant

Job Description

At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta's IT & Digital Team is seeking a Senior IT End User Services Consultant to support our North America Crop Protection business, with a primary focus on our Durham, NC location, and the flexibility to support additional U.S. sites, as needed.

In this highly visible role, you will serve as a trusted IT partner to business stakeholders, driving the delivery, adoption, and continuous improvement of end-user technology services. You will collaborate across regional and global teams, lead local IT initiatives, and help create a seamless technology experience that enables business success.

Accountabilities:

* Serve as the primary IT partner for North America stakeholders, building strong relationships with business leaders, end users, vendors, and global IT teams.

* Consult with stakeholders to understand business needs and recommend technology solutions that support strategic objectives.

* Lead local IT projects and contribute to regional and global technology initiatives.

* Manage and continuously improve end-user services, ensuring alignment with Syngenta IT standards, governance, and security requirements.

* Monitor service performance, vendor delivery, and escalations, driving root-cause resolution and service excellence.

* Deliver training, documentation, webinars, and user support to improve technology adoption and productivity.

* Utilize Service Now and other service channels to manage requests and support business operations.

* Collaborate with infrastructure, security, procurement, and workplace technology teams to deliver reliable and cost-effective IT solutions.

* Support operational activities, such as service reviews, hardware and software lifecycle management, budgeting, purchase orders, and inventory planning.