Systems Engineer - SDF; 3rd shift

About The Department

For more than 100 years, Novo Nordisk has been tackling the unmet medical needs of people living with serious chronic diseases, such as diabetes & obesity. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the world.

In NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains. Our Emerging Technologies
-Solid Dosage Forms US facility in Durham, NC is a 194,000 square foot tableting and packaging facility that supports the production of our innovative oral treatments for patients with type 2 diabetes. SDF maintains a curious and pioneering spirit, harmonious with our growing pipeline of new products and emerging technologies.

• Leading pay and annual performance bonus for all positions
• All employees enjoy generous paid time off including 14 paid holidays
• Health Insurance, Dental Insurance, Vision Insurance – effective day one
• Guaranteed 8% 401K contribution plus individual company match option
• Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave
• Free access to Novo Nordisk-marketed pharmaceutical products
• Tuition Assistance
• Life & Disability Insurance
• Employee Referral Awards

Provide operational support as part of a cross‑functional IT Infrastructure team, as well as assist in the maintenance & administration of automated control & IT systems during OFP site Durham project & its future operations. Responsible for the configuration, installation & working condition of the automation equipment control systems & computer information systems throughout the facility, including site ERP systems, SAP.

* Please note, this position will train on first shift, then move to 3rd shift 10pm - 6:30am Monday through Friday.

Reports to Manager.

• Install, troubleshoot, diagnose & resolve issues with IT network devices (switches, routers, firewalls, WAPs, etc.) & infrastructure systems (monitoring tools, network management systems, etc.)
• Hands‑on with hardware & software including server room & patch room build outs
• Operate infrastructure networks equipment/systems under FDA regulations & guidelines as they relate to computer‑based information & automation systems
• Provide tier 1-2 IT network support, including after‑hours
• Provide tier 1-2 server administration/support for onsite virtual servers
• Provide tier 1 support of site ERP system, SAP, including iDoc monitoring, analysis, & resolution
• Liaison between site end users & HQ end user support for site ERP system, SAP
• Provide ad‑hoc production support & after‑hours support to the site for IT related issues
• Inventory control of patch cables, video cables, peripherals & other IT items
• Maintain network/infrastructure documentation in accordance with corporate requirements
• Support backup/restore processes for manufacturing systems
• Interacts with equipment & service vendors for troubleshooting, installation, improving reliability &/or efficiency purposes
• Perform life‑cycle system management tasks in conjunction with corporate IT teams for network & infrastructure systems
• Participate in corporate infrastructure guidance groups
• Provide superior customer service
• Identifies, reports & may recommend corrective action for any unsafe conditions to a supervisor, or department manager
• Adheres to safety procedures including, but not limited to wearing product specific Personal Protective Equipment (PPE) requirements, safety glasses, lock out, confine space & other company policies & procedures
• Follows all cGMPs & ensures that product is manufactured according to procedure & current good manufacturing practices
• Maintains training readiness
• Follow all safety and environmental requirements in the performance of duties
• Other duties as assigned

Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time. (%) can change on a case‑by‑case basis based on the role.

• Bachelor's Degree in Computer…