Product Manager - Inspections

Position: Product Manager - ServiceTrade Inspections
Position

Description:

At Service Trade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We're on a mission to partner with commercial trades to deliver technology that enhances technician productivity, improves customer experiences, and drives scalable growth.

We're looking for a Senior Product Manager - Service Trade Inspections who's excited to make an impact. In this role, you will own the roadmap, execution, and stakeholder alignment for Service Trade's Inspections product-a high-visibility platform used by fire protection, HVAC, and facilities service companies to conduct compliance inspections in the field.

Why Service Trade:

You'll belong here from the start.

We bring together kind, curious people with diverse perspectives and trust them with meaningful work. You'll have ownership, clarity, and support to solve real problems, make a visible impact for our customers, and continue growing as your role evolves.

On the Product Management team, you'll have the opportunity to own products that impact real businesses, work closely with customers and engineering, and grow as a product leader in an environment that trusts you to make decisions and rewards initiative.

About You:

This role requires someone who can operate at multiple altitudes: setting strategic direction and communicating vision to executives and stakeholders, while also rolling up their sleeves to triage critical customer escalations, understand technical integration challenges, and drive cross-functional teams to resolution. You'll be the recognized product voice for Inspections across the organization-to Sales, Customer Experience, Support, Engineering, Design, Marketing, and Leadership.

If you thrive in high-stakes, high-visibility environments where you're expected to own outcomes, this is your role.

Key Responsibilities and

Activities:

Strategic Roadmap & Vision

* Define and own the Inspections product roadmap: prioritize features, enhancements, technical debt, and customer requests against business impact and strategic goals

* Communicate the roadmap and product vision clearly and consistently to Sales, Account Management, Support, Implementation, Marketing, and executive stakeholders

* Present roadmap updates in quarterly planning forums and leadership reviews-you are the product voice

* Ensure the roadmap tells the full story: not just big-ticket initiatives, but also the incremental improvements and fixes that address customer pain day-to-day

* Define quantified success metrics for every major feature launch; establish instrumentation to track adoption, usage, and business outcomes

* Own the backlog health: ensure visibility into open work, priorities, and progress; proactively escalate risk and trade-offs

Customer Escalation & Crisis Ownership

* Own resolution of critical customer escalations requiring triage, prioritization, and proactive closure

* Engage directly with customers to understand their workflows, pain points, and requirements; translate customer feedback into product decisions

* Drive cross-functional teams (Engineering, CX, Support, Implementation) to resolve escalations, not just track status

Cross-Functional Leadership & Stakeholder Management

* Partner with Engineering to define requirements and prioritize technical work

* Collaborate with Customer Experience and Support to ensure they have release notes, enablement documentation, and the tools they need to support customers

* Work with Design to validate UX decisions, gather user feedback, and ensure product changes align with customer workflows

* Align with Marketing on launch planning, positioning, and go-to-market messaging

* Build credibility and trust across the organization as a reliable, strategic partner

Technical Integration & Product Operations

* Understand integration architecture deeply enough to triage issues, diagnose failures, and guide engineering

* Serve as the primary product interface with Joyfill (vendor): translate customer needs into feature requests, escalate bugs, manage release coordination

* Own day-to-day operational health of the live product:…