Application Analyst - Prelude

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence, and pairing them with a forward‑thinking approach, Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Grand Central/Prelude Application Analyst couples knowledge of applicable hospital revenue cycle processes with knowledge of information systems to implement, maintain and support any Duke Epic applications related to patient movement workflows and registration, including (but not limited to) admission, discharge, transfer, bed planning, environmental systems, transport, eligibility, and authorization.

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting, configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes moderately complex tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team performance.
• Updates system, operational and department documentation.
• Recommends areas for process improvement.
• Performs other related duties incidental to the work described herein.

• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, troubleshooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements.
• Provides detailed specifications describing functions to be automated.

• May function as a technical leader, either as a subject matter expert with proficiency in defined area(s) of the profession, or as a generalist, with a broad knowledge of all aspects of the profession.
• May function as a team leader, responsible for supporting management in day‑to‑day personnel oversight and workflow management activities.
• May conduct continuing education sessions and new employee training.
• Leads discovery sessions that document requirements and workflows, and proposes build to address customer needs.
• Optimizes departmental and interdisciplinary resources to maximize team.
• Has a leadership role in the evaluation and revision of existing information systems.
• Coordinates and operationalizes complex projects.

• Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required.

• Level 1: Epic Grand Central or Prelude certification, (may be completed at Duke expense after hire, but is required for continued employment)
• Level 2: In addition to the…