NCDIT - Field Support Specialist- Junior

Job Description

BCforward is currently seeking highly motivated Field Support Specialist for an opportunity in Raleigh, NC 27609.

Anticipated

Start Date:

1-2 weeks (subject to change)

Expected Duration: 6+ Month Contract

Job Type: Full Time (>=40 hrs weekly), Contract, On‑site

Pay Range: $45.00/HR – $50.00/HR

Actual compensation may vary within this range based on location, experience, and job responsibilities and does not include benefits, paid time off, per diem, etc.

• Day‑to‑day Field Support: on‑site support across all services utilizing ITIL service processes of change, incident, release and configuration management.
• Implement new releases of service components into the operational environment following well‑defined processes.
• Perform moves, adds and changes to service components.
• Investigate, diagnose, and resolve problems and incidents related to service components including routers, firewalls, switches, gateways, cable infrastructure and communications software and protocols.
• Perform site surveys, assessments and physical inventories.
• Work with analysts and specialists to resolve incidents and problems.
• Work with analysts and specialists to perform changes.
• Install new equipment and infrastructure (cabling, switches, patch panels, VOIP, firewall, routers, APs) at customer locations.
• Ensure availability of proper equipment for site visits including tools, cables and hardware.
• Work with vendors for equipment implementation assistance.
• Consult with clients and arrange site visits.
• Maintain standard approved IOS configurations.
• Configure hardware and make changes as needed.
• Continue expanding knowledge on services supported by the team.
• Perform 15% administrative duties: data management, inventory control, vehicle assignment, documentation.
• Update records with WAN inventory staff and Service Desk regarding employee hardware and IT asset disposal.
• Maintain equipment inventory to support day‑to‑day operations.
• Perform physical inventories.
• Use NSWAN database and Remedy Asset database.
• Maintain equipment storage locations and assigned state vehicles per the DOA Motor Fleet handbook.

BCforward offers all eligible employees a comprehensive benefits package including major medical, HSA, dental, vision, employer‑provided group life, voluntary life insurance, short‑term disability, long‑term disability, and 401(k).

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.