NOC Change Management Analyst
Listed on 2026-06-18
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IT/Tech
IT Support, Data Analyst, IT Business Analyst, Technical Support
Job Description
Job Title: NOC Change Management Analyst I
Location: Charlotte, NC 28277
Duration: 6 Months Contract
Pay Range: $21.73/hr on W2
Employment requirements: All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment.
The NOC Change Management Analyst I will be responsible for processing network maintenance requests, analysing impact to customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The Analyst I would also monitor the network and report on maintenance successes and overall performance statistics.
Duties & Responsibilities- 80% Analyze Change Maintenance requests. Ensure documented Change Management processes are followed. Deconflicts impact between maintenances to avoid unplanned outages.
- Conveys details of the maintenance to end users if customer escalations arise.
- Document discrepancies and track/notify to ensure records are accurate. Coordinates work and support with Field Operation, Outside Plant and the NOC, and processing impact assessments received.
- Participates in an on-call rotation which will include evenings, weekends and Holidays.
- Monitors the network and reports on maintenance successes and overall performance statistics.
- Knows the basic terminology and technology associated with each maintenance and identifying if it is documented correctly.
- Participates in new processes and technology training.
- Ensures each maintenance timeslot is scheduled appropriately.
- Education:
Bachelors degree preferred and/or combination of 4 years related experience. - Experience:
3+ years of directly related telephony or network operations experience. - Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint). Experience with Inventory systems is a plus.
- Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
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