Business Technology Analyst

Business Technology Analyst (2600002W)

Job Description

You will analyze needs and translate them into technology solutions supporting Ethics and Peer Review programs. You will collaborate with team members to gather and document requirements, help with system design and enhancements, and support testing and implementation of technology projects. You will contribute to ongoing system maintenance, troubleshooting, and optimization efforts while ensuring understanding between our goals and technical solutions.

You will report to the Senior Manager – Technology and use a hybrid work schedule.

• Elicit, analyze, and document functional and technical requirements, including business rules, data mappings, system interfaces, and non-functional needs. Translate partner input into clear, applicable specifications.
• Partner with developers and architects to design scalable, high-performing solutions aligned with enterprise standards and our goals.
• Define and support system integrations (APIs, data exchanges, batch processes); document data flows and ensure data integrity across platforms.
• Configure and support Peer Review, Ethics, and AMS systems, including workflows, user roles, and business rules. Investigate issues, perform root cause analysis, and coordinate resolution with IT teams.
• Develop test plans, test cases; lead system integration testing (SIT) and user acceptance testing (UAT) to validate functionality and performance.
• Collaborate with partners to manage expectations, provide updates, and ensure solutions meet our needs.
• Create process flows, data flow diagrams, and technical documentation to support system development and ongoing operations.
• Develop reports in Salesforce/PEGA/Cloud Platforms. Analyze data flows across systems to ensure consistency, identify discrepancies, and support operational reporting. Provide insights into case processing, data quality, and system performance, and help troubleshoot data-related issues across integrated platforms.
• Be a Subject Matter Expert; evaluate system impacts of regulatory changes and ensure compliance with audit and data governance standards.

3+ years experience in business technology analysis, web technologies, database concepts, SDLC environments, and reporting tools.

3+ years experience working in Agile/Scrum environments delivering technology solutions across the software development lifecycle.

3+ years experience gathering business and technical requirements and translating them into user stories, functional specifications, and solution documentation.

3+ years experience supporting testing activities including test planning, execution, User Acceptance Testing (UAT), and defect resolution.

2+ years experience in application support, production support, system maintenance, or operational environments (including incident and ticket-based workflows).

3+ years experience collaborating with our business and technical teams to analyze processes and provide technology-driven solutions.

1+ years experience with technical toolsets including Jira and system integrations.

Bachelor's degree in Computer Science, Information Systems, Business, or related field.

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

The Annual Salary Range for this role is: $80,000 - $120,000.

While this role can work remotely in the US, please note that we are unable to employ individuals in the state of California.