Field IT Specialist - West Coast Territory

The Industry Field IT Specialist I is a key technical resource responsible for the successful implementation and support of bio Merieux middleware and instrument software solutions across diverse customer environments. This entry-level field role requires a strong foundation in IT systems and a collaborative mindset to ensure seamless integration of bio Merieux industrial solutions into customer infrastructures.

The specialist will work closely with customer IT departments to configure systems, establish secure connectivity with Laboratory Information Management Systems (LIMS), and deploy remote support tools. They will also provide ongoing technical support, including software updates and cybersecurity compliance, to maintain system integrity and performance. This role demands a proactive approach to troubleshooting, excellent communication skills, and the ability to manage multiple projects in a fast-paced, customer-facing environment.

• Coordinate internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
• Support the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional.
• Assist in integrating company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication and technical resources.
• Troubleshoot and resolve system issues both remotely and onsite to maintain optimal performance.
• Respond promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions.
• Collaborate with customers to identify system-related challenges, research solutions, and recommend corrective actions.
• Maintain strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
• Provide customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
• Obtain and maintain CRM certification to support service investigations and documentation.
• Support revenue growth by promoting value-added projects, products, and services.

• Coordinate internal and external technical teams to successfully deliver IT implementation projects and solutions for customers.
• Support the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional.
• Assist in integrating company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication and technical resources.
• Troubleshoot and resolve system issues both remotely and onsite to maintain optimal performance.
• Respond promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions.
• Collaborate with customers to identify system-related challenges, research solutions, and recommend corrective actions.
• Maintain strong customer relationships by proactively addressing issues to ensure satisfaction and reliability.
• Provide customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering.
• Obtain and maintain CRM certification to support service investigations and documentation.
• Support revenue growth by promoting value-added projects, products, and services.

• Support Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes.
• Record all project activities, accomplishments, delays, and related tasks in the designated project management or CRM system.
• Complete detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues.
• Resolve identified problems or develop corrective action plans, clearly communicating next steps to customers during service interactions.
• Track and document recurring system or test-related failures, including recommendations for improvements to equipment, policies, or documentation.
• Complete and submit…