Senior Business Systems Analyst, Student Information Services

Job Code:  SENIOR BUSINESS SYSTEMS ANALYST

Job Level: 15

• Bachelor's degree required
• Five or more years of experience providing functional software support
• Significant experience with People Soft Campus Solutions
• Strong written and verbal communication skills
• Demonstrated ability to troubleshoot and resolve complex system and process issues

• Experience supporting student lifecycle processes in a higher education environment
• Advanced knowledge of People Soft Campus Solutions tools, including Equation Engine, Page and Field Configurator, Query, BI Publisher, 3C Communications, and Checklists
• Proven experience leading cross‑functional projects with broad institutional impact
• Demonstrated success developing and delivering user training and documentation
• Experience working with integrated systems such as Slate, Canvas, Perceptive Content, or identity management systems

• Ability to work independently while managing multiple, concurrent initiatives
• Capacity to interact professionally with a wide range of stakeholders, including senior leaders, end users, power users, and technical development teams

This position is hybrid eligible, with work performed onsite and remotely.

• Provide operational and strategic leadership for assigned student information systems and functional areas, serving as the functional lead for the SISS Operations Team and guiding vision, prioritization, and planning.
• Lead cross‑functional and cross‑school initiatives
  , with full accountability for project planning, execution, testing coordination, stakeholder communication, and outcomes reporting.
• Serve as the embedded support resource for Financial Aid and Student Financials, partnering closely with functional teams to align system operations with evolving business needs.
• Advise schools and central offices on optimal system usage, process redesign, and workflow improvements to enhance efficiency, compliance, and service delivery.
• Ensure system configurations and data structures support federal reporting, institutional analytics, strategic planning, and daily operational requirements.
• Anticipate and coordinate testing activities for new system enhancements, integrations, and process changes, ensuring stability across dependent systems.
• Provide advanced troubleshooting and issue resolution for complex configuration, processing, and integration challenges, including triaging and resolving help desk tickets.
• Oversee interfaces and integrations with internal and external systems, ensuring functionality, reliability, and data integrity across platforms.
• Translate business needs into clear system requirements
  , serving as the primary liaison between business stakeholders and technical development teams.
• Develop and maintain documentation including requirements, operational manuals, forms, training materials, and process guides.
• Deliver user training and education across all supported functional areas and systems.
• Maintain awareness of national trends and best practices
  , representing Duke University through conference presentations, advisory groups, and interinstitutional forums.

Anticipated Pay Range: USD $68,970.00 to USD $. Salary is based on experience, education, and internal equity.

Duke University provides comprehensive medical and dental care, generous retirement benefits, and a wide array of family‑friendly and cultural programs.

Duke is an Equal Opportunity Employer committed to providing employment opportunities without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, or military status. The university seeks to create a community built on collaboration, innovation, creativity, and belonging. All members are expected to uphold these values.

Certain jobs at Duke University may include essential functions requiring specific physical and/or mental abilities. Additional information and reasonable accommodations can be requested with Duke Access and Accommodations Services (email: DAAS; phone: 919‑668‑1267).