Network Administrator

Self-Help is seeking a Network Administrator to support IT operations for a multi-branch organization headquartered in Durham, NC. This hybrid role calls for strong technical, customer service, and organizational skills to manage network solutions across the organization.

• Oversee day‑to‑day operation of computer networks, including hardware and software support.
• Plan, design, and implement connectivity for LAN, WAN, and cloud systems.
• Maintain system hardware and software across the entire organization.
• Maintain data infrastructure across the organization.
• Plan, recommend, and assist in the design of infrastructure systems, including ERP, cloud, on‑premises, telecommunications, security, vendor relations, BCP/DR, and other IT facets.
• Troubleshoot and resolve all IT data, cloud, telecommunication, and related problems.
• Perform other duties as may be deemed necessary.
• Visit branches/sites for IT evaluations.

• Bachelor’s degree or equivalent education and training in Computer Science, Information Engineering, or related field.
• 5+ years’ experience supporting a Windows network in a multi‑branch environment.
• Experience with LAN/WAN architectures, cloud infrastructures, virtual server infrastructures, telecommunications, data communications, Active Directory, Power Shell, Windows OS/CLI, remote services/monitoring, backup maintenance, endpoint hardware/software, wireless infrastructures, and vendor management. Heavy security emphasis.
• Ability to collect and review network utilization reports and debug network problems.
• Develop, test, and help maintain BCP/DR plans.
• Self‑starter/team player: coordinate, plan, design, and maintain data networks and services, assist help‑desk ticketing system by providing technical support to users and departments as required.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Ability and willingness to work beyond normal work hours, as needed.
• Up to 25% travel depending on operational activities.

Self-Help is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a job seeker with a disability and require a reasonable accommodation to apply for this position, please request the appropriate accommodation by emailing:
(Use the "Apply for this Job" box below).
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