Chronosphere - Professional Services Staff Consultant

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real‑world problems with cutting‑edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real‑world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

As a key member of our Professional Services team, you will be the technical vanguard for our customers' most complex observability challenges. You will partner with customer Dev Ops, SRE, and development leaders, acting as a trusted technical advisor who can seamlessly parachute into high‑stakes environments and architect scalable, resilient solutions.

Rather than just following a playbook, you will write it. Whether you are pioneering a complex migration path from a legacy platform, optimizing telemetry ingestion to maximize platform value and license efficiency, or collaborating with Product to shape new features, you will ensure our customers achieve long‑term success and establish best‑in‑class observability practices.

• Architect & Solve: Dive into complex customer challenges, architecting scalable, repeatable solutions for integration, telemetry ingestion, and data optimization to help customers maximize their platform value and manage license needs efficiently.
• Pioneer Complex Migrations: Lead complex, net‑new migrations from legacy platforms where best practices may not yet exist. Deeply understand the capabilities of incumbent platforms, establish the strategic migration path, and design the optimized Chronosphere target state.
• Bridge Field & Product: Act as a key technical expert on new features and seamlessly bridge the gap between customer needs and Product. Accurately evaluate customer friction points to determine when to elevate issues as feature requests or bugs, versus guiding the customer toward an alternative architectural approach.
• Drive Strategic Alignment: Partner with customer observability leadership to align Chronosphere architectures with overarching business objectives, mapping technical milestones directly to business value.
• Build & Automate: Identify product and process gaps, build custom automation, and update migration tooling to adopt new, optimized paths.
• Innovate Tooling for Efficiency: Systematically identify internal or customer‑specific friction points and, where needed, help with implementation of tooling to reduce those friction points. Make additions to existing tooling (e.g., migration tooling or internal reporting systems). One of the goals of solution architects is to improve the day‑to‑day workflow and functionality of the team, a key way we do that here is through automation.
• Enable & Mentor: Advance internal reference architectures and contribute specialized design documentation to an evolving knowledge base. Mentor Implementation Engineers, conducting design reviews and guiding them through the delivery lifecycle.

• Education: BA/BS degree in Computer Science or a relevant field.
• Experience: 6+ years in a technical consulting or architecture role, with deep expertise in core engineering technologies and a curious, adaptive mindset to fearlessly tackle clients' most pressing data and…