Business Systems Analyst

## Business Systems Analyst Apply locations:
Remote Flex
- North Carolina:
Remote Flex
- Mississippi:
Remote Flex
- South Carolina:
Remote Flex
- Louisiana:
Remote Flex
- Kentucky time type:
Full time posted on:
Posted Yesterday time left to apply:
End Date:
June 23, 2026 (4 days left to apply) job requisition :
RQ0018884
** Job Description
** Under general supervision and utilizing solid functional/technical area knowledge of relevant systems/applications, the incumbent defines, evaluates, and validates requirements, business functional design, and technical design for small to moderately complex business issues within their domain areas. They act as a liaison representing their department and the processes and workings within it to develop effective technical solutions and minimize operational and system/application impacts.

Supports IT with problem resolution, testing, software upgrades and related projects as needed.
** What You'll Do
**** Technical Support/Business Expertise
*** Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.
* Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environment
* Provide ongoing user support for ad hoc questions, inquiries, and service requests.
* Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.
** Issue Resolution
*** Resolve medium, moderately complex production issues by:  + Performing initial triage for severity and business impact of system/application failures.  + Troubleshooting and analyzing to determine root cause of issues  + Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.  + Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.
* Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activities
** Project/Program Support
*** Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.
* May act as Business Lead/Coordinator on moderate single area/department projects.
** Business Testing
*** Coordinate testing plans with Business area and IT
* Serve as point of contact for business testing activities and ensure testing will appropriately meet business requirements
* Document and may, in some cases, execute test plans and scenarios
* Analyze and verify testing results for accuracy, relevance and completeness
* Provide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.
* Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.
** System Configuration
*** Configure and maintain moderately critical system tables and data elements across multiple system environments
* Analyze, develop and implement configuration changes to improve system performance and user efficiency
* Monitor configuration for accuracy and compliance to change control processes.
** What You Have
*** Bachelor's degree or advanced degree (where required)
* 3+ years of experience in related field.
* In lieu of degree, 5+ years of experience in related field.
** Bonus Points
*** Experience working with Facets claims, including creating, processing, researching, and validating claim outcomes.
* Strong SQL skills, including querying, validating, and analyzing data across multiple tables.
* Experience working with complex Excel workbooks, including large data sets, formulas, and macro-enabled files, with the ability to navigate and update content accurately without disrupting workbook…