IT Analyst - End User Support

About Duke University School of Medicine

Duke University School of Medicine was established in 1930 and is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Composed of more than 2500 faculty physicians and researchers, more than 1300 students, and more than 6000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations.

OASIS Computing is looking for an IT Analyst – End User Support to join our team!

This is a fantastic opportunity to be part of a dynamic team responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. You’ll be at the forefront of end-user technical support, ensuring smooth operations and addressing technical issues promptly.

• Maintain and troubleshoot a wide range of devices and applications, making a significant impact on the daily operations of the Duke School of Medicine.
• Work independently and as part of a team, providing primary support for network, file server, desktop/laptop, printer, and peripheral issues.
• Involve in proactive device management, ensuring all hardware and software are up-to-date and functioning correctly.
• Build, install, configure, maintain, and troubleshoot Windows, Mac, and Linux-based desktop/laptop computers, printers, and other peripherals.
• Maintain accurate documentation and inventory of all deployed hardware and software.
• Provide VoIP secondary technical support and customer training.
• Participate in proactive device management and enforce security policies.

• Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
• Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
• Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.

• Strong experience with Windows, Mac OS X, and various Linux distributions.
• Excellent team skills and strong customer service focus.
• Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
• Excellent oral and written communication skills.

• Ability to lift 50 pounds or more.
• Participation in the group's 24x7 on-call rotation.

This position is onsite. The work is performed on-site or at a designated assignment location.

Nearest Major Market:
Durham

Nearest Secondary Market:
Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination e.edu/eeo.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.

To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.