Network Administrator

Job Description

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high quality schools to grocery stores selling fresh foods resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.

Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans, to working with partners to demand that lawmakers change unjust policies.

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are looking for a Network Administrator to join our team in Durham, NC. This is a hybrid role, 3 days in office, 2 days remote! The Network Administrator will work as part of a team that design, implement, and monitor reliable, durable, and cost‑effective solutions for all IT related needs. This position requires excellent technical, customer service, and organizational skills to support the IT needs of branch, support team, and other personnel throughout our footprint.

It also requires the ability to function successfully in both team and independent work environments.

• Oversee day-to-day operation of computer networks including hardware/software support for our operations.
• Plan design and implement data connectivity for LAN, WAN, and Cloud systems.
• Maintain system hardware and software across the entire organization.
• Maintain data infrastructure across the organization.
• Plan, recommend, and assist in the design of infrastructure systems, including ERP, Cloud, on‑premises, telecommunications, security, vendor relations, BCP/DR, and all other IT facets.
• Troubleshoot and resolve all IT data/cloud/telecommunication/etc. related problems.
• Perform other duties as may be deemed necessary.

• Bachelor's degree or equivalent education and training in Computer Science, Information Engineering, or related field.
• 5+ years’ experience supporting a Windows network in a multi‑branch environment.
• Experience/working knowledge of LAN/WAN architectures, Cloud infrastructures, Virtual Server infrastructures, telecommunications, and data communications, Active Directory, Power Shell, Windows OS/CLI, Remote services/monitoring, Backup maintenance, Endpoint hardware/software, wireless infrastructures, vendor management. Heavy security emphasis.
• Collect/review network utilization reports, debug network problems, develop, test, and help maintain BCP/DR plans.
• Visit branches/sites for IT evaluations.
• Self‑starter/team player: coordinate, plan, design, and maintain data networks and services, assist help desk ticketing system by providing technical support to users and departments as required.
• Strong commitment to our mission – creating economic opportunity for traditionally underserved communities.
• Preference for working in organizations that place priority on teamwork and collaboration.
• Ability and willingness to work beyond normal work hours, as needed.
• Up to 25% travel depending on operational activities.
• Perform other duties as may be deemed necessary.
• Ability to demonstrate Self‑Help’s Core Values.

• Mission Before Self
• Service With Excellence
• Embracing & Promoting Change
• Results Not Credit
• Diversity as a Strength
• Financial Sustainability for Mission Impact

Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.