Service Desk Analyst

Role Overview

We are seeking a highly skilled Service Support Specialist (SD3) to help our IT team automate and implement new technology to keep our desktop environment current and running optimally.

• Provide expert-level Desktop Support and Services.
• Manage Active Directory (AD) and AD toolsets, including ADUC, user authentication, authorization, and identity/access management.
• Utilize creativity and innovation to automate and streamline processes.
• Deliver high-quality customer support and ensure user satisfaction.
• Perform high-level systematic troubleshooting to identify symptoms and root causes.
• Manage testing and production deployment processes.
• Apply basic networking principles (DHCP, DNS, PING, NSLOOKUP, NETSTAT).
• Utilize SCCM (version 2012) and mentor others on its use.
• Develop scripts using Power Shell 3.0 or above, including automation for production systems.
• Learn and utilize Varonis to audit and clean up unstructured data and NTFS permissions.

• Strong communication, leadership, influence, collaboration, and negotiation skills.
• Ability to collaborate effectively across business and functional lines.
• Excellent oral and written communication skills with strong meeting facilitation abilities.
• Ability to work independently and as part of a team.
• Strong time management and prioritization skills.
• Proven analytical, planning, problem-solving, and decision-making capabilities.
• Must be fluent in English with clear communication skills.