NC FAST Batch Operations Technician

Batch Operations Technician

NC FAST requires two Batch Operations Technicians to support daily batch operations requirements for NC FAST Operations and Maintenance. The NC Department of Health and Human Services requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables within enterprise batch processing of the NC FAST system's batch architecture. This position primarily works outside of standard business hours to support overnight batch operations and will be scheduled for significant overnight work.

This position will provide production operations support by performing and monitoring batch execution, verifying results, and participating and supporting all nightly production operations environments that consist of multiple servers, batch mode processing and execution of client specific production cycles.

This role performs first level analysis of all data interface processing exceptions, logs, and escalates unresolved specific issues and problems for resolution following defined on call support paths.

Resolve errors and escalates items as necessary by working with functional teams to drive timely analysis and solutions to meet the Application's service level objectives.

This position also helps the batch monitoring team to support the batch operations of assigned applications by analyzing production workflows, making recommendations to improve job schedule performance, providing rapid support during outages, and providing workload automation forecasts.

Other tasks include working with the technology design team to provide support to ensure that the backup and recovery systems are providing the service necessary to meet our service level agreement (SLA) for business continuity and working with application support teams and business owners to determine acceptable levels of service and help develop the incident management procedures.

Skill
- Required / Desired
- Amount - of Experience

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries.

- Required - 5 - Years

Experience with batch operations, job scheduling and monitoring tools.

- Required - 5 - Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams.

- Required - 5 - Years

Experience working with internal teams to identify opportunities to improve the product and customer experience.

- Required - 5 - Years

Demonstrated experience documenting processes and procedures as required.

- Required - 5 - Years

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows.

- Required - 5 - Years

Experience with relational database skills, Basic SQL programming
- Required - 5 - Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files.

- Required - 5 - Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving.

- Required - 5 - Years

Ability to communicate effectively in both oral and written formats.

- Required

Inter Sources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success.

We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status.

We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with Inter Sources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience.

This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.