Application Analyst - Clinical & Business - Level 2

About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Health Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence – and pairing them with a forward-thinking approach – Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

The Application Analyst couples knowledge of business practices/operations with knowledge of information systems to implement, maintain and support Duke Health Clinical and Business applications.

• Interprets and analyzes systems, data, and information with supervision.
• Implements applications, tools, processes and structures that assist end users with the management of data in their business unit.
• Provides systems support, including troubleshooting and the configuration and testing of software.
• Ensures security of technology solutions with supervision.
• Participates in planning and providing customer training sessions on system use or revisions.
• Assists in making oral and written presentations to project teams and management.
• Completes moderately complex tasks and portions of larger information system projects with direction.
• Identifies internal resources to build project team performance.
• Author and updates system, operational and department documentation.
• Recommends areas for process improvement.
• Provides application system support for team – rotating 24x7 support.
• Facilitates issue resolution with internal teams:
  Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, Dev Ops.
• Coordinates design, implementation and management of HL7 Interfaces and FHIR APIs.
• Produces Data/System Flow diagrams to represent new system designs.
• Coordinates continuous vulnerability management / patching for each app server.
• Manages logs: application, OS, and system.
• Ensures application / data backup and disaster recovery processes are in place and tested.
• Conducts detailed analysis and documentation of customer workflows.
• Collaborates with Administrative, Business, Clinical and Research customers to understand and meet needs.
• Coordinates Application Testing.
• Follows established Change Management processes.
• Provides feedback on departmental processes and procedures / suggests improvements.
• Plans and coordinates system and application upgrades.
• Develops relationships with vendors to ensure customer needs are met in a timely manner.
• Ensures systems conform to Duke Information Security Office policies and procedures.
• Performs other related duties incidental to the work described herein.

• Applies best practices to the management of the information system life cycle.
• Analyzes, modifies, designs and researches information systems and processes.
• Analyzes customer requirements; researches, designs, acquires and implements innovative systems.
• Assists in the evaluation and revision of existing information systems.
• Provides analysis and advanced support including hardware maintenance, troubleshooting, component replacement and repair, system monitoring and the installation and maintenance of software.
• Ensures security of technology solutions including maintenance and development of ISOPs as well as assisting in vulnerability management.
• Makes oral and written presentations to project teams, management, and other departments.
• Coordinates and operationalizes simple to complex projects with direction.
• Initiates, writes and evaluates system, operational and department documentation.
• Identifies areas for procedural improvements. Provides detailed specifications describing functions to be automated.
• Owns application support on Application Center of Excellence (AppCoE) initiatives to include strategic investigations on how our applications can be supported more…