Business Systems Analysis Manager - Partner

Business System Analysis Manager

Within Cisco IT, our vision is to be loved as the world's best IT organization. Our Customer & Partner Communities & Compensation Engineering (CPCCE) organization is on a mission to deliver One Team. One Experience. One Cisco through simplified architecture, data frameworks, governance, and AI-driven solutions.

As part of the CPCCE organization, we, Partner Incentives and Metrics team, influence internal sellers and external partners to drive recurring revenue growth and business transformation. You'll work with a highly collaborative and empowered team of engineers, architects, business analysts, and multi-functional leaders across Sales, Legal, Finance, Business Operations, and Customer/Partner Experience.

Your impact

As a Business System Analysis Manager, you'll play a pivotal role in designing, building, and scaling next-generation partner incentive platforms that align with Cisco's strategy and enable growth. In this role, you will:

• Incorporate AI capabilities by interpreting AI-generated insights, demonstrating AI tools for advanced data analysis, and improving strategic decision-making processes.
• Partner with business sponsors, architects, and operational teams to gather, refine, and document requirements.
• Perform data analysis, process simplification, and platform configuration to deliver scalable solutions.
• Collaborate with technical architects and development leads to define and document system capabilities and features.
• Build and run user stories, solution blueprints, and functional testing (including regression and progression automation).
• Solve and resolve end-user, partner, and support team issues.
• Conduct post-project evaluations to identify improvements and growth opportunities.
• Assess risks, dependencies, and downstream impacts while reporting project status to team members.
• Apply Agile methodologies, standards, and documentation practices for automation and system maintenance.

Minimum Qualifications:

• Bachelor's degree in Computer Science or relevant Engineering field with strong Computer Science fundamentals and 12+ years of professional experience in designing and building applications.
• Hands-on experience with big data in Oracle and Snowflake.
• Experience with incentive management, including business processes, data, and architectural concepts related to partner compensation models.

Preferred Qualifications:

• Master's degree in Computer Science or relevant Engineering field with strong Computer Science fundamentals and 10+ years of professional experience in designing and building applications.
• Experience with Varicent ICM and GenAI capabilities.
• Familiarity with AI concepts, tools, and their application in business analysis.
• Ability to interpret and validate AI-generated data and recommendations.
• Good understanding of N-Tier architecture concepts and their influence on build, development, and deployment.
• Validated experience in incubating, conceptualizing, planning, crafting, and leading ground-breaking projects.
• Strong knowledge of Agile development methodologies.
• Superb communication, organizational, and collaboration skills to thrive in a team-driven environment.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and…