Associate Director, Operations Excellence Studies

Business Introduction

At GSK, we have bold ambitions for patients, aiming to positively impact the health of 2.5 billion people by the end of the decade. Our R&D focuses on discovering and delivering vaccines and medicines, combining our understanding of the immune system with cutting‑edge technology to transform people’s lives. GSK fosters a culture ambitious for patients, accountable for impact, and committed to doing the right thing, making sure that we focus our efforts on accelerating significant assets that meet patients’ needs and have the highest probability of success.

We’re uniting science, technology, and talent to get ahead of disease together.

The Associate Director, Operations Excellence Supported Studies is a critical capability leadership role responsible for strengthening the data, systems, and operational foundations underpinning Supported Studies delivery. The role ensures the integrity, scalability, and sustainability of core operational processes, including dashboard and data governance, system ownership or oversight (e.g. Supported Studies Management system, Veeva), and regulatory‑critical activities such as Transfer of Value.

Acting as a key interface between business and technology, the role translates operational needs into digital solutions, identifies capability gaps, and implements improvements to strengthen efficiency, quality, and compliance across the Supported Studies model.

The Associate Director works in partnership with the Supported Studies LT including the GPO, Operations Excellence Directors, Contracts Director, SDL Directors as well as other key GSK stakeholders as required.

• Data, dashboard & analytics leadership
  • Own the Supported Studies data and dashboard ecosystem, ensuring data quality, integrity, and reliability as a single source of truth whilst ensuring continuous data improvement.
  • Identify and work with respective teams to resolve data inconsistencies, system issues, and reporting gaps.
• System ownership, oversight and digital integration
  • Act as Business System Owner for the Supported Studies management platform (IdeaPoint), ensuring optimal performance, reporting capability, and continuous enhancement.
  • Lead vendor management and oversee system evolution in line with business needs.
  • Serve as the business‑facing lead for digital initiatives, translating operational requirements into technical solutions (e.g. APIs, data ingestion, automation).
  • Promote adoption and effective use of systems, dashboards, and digital tools to drive efficiency, data transparency, and process simplification.
  • Provide subject‑matter expertise across Veeva systems (CTMS, TMF, SRD), ensuring appropriate usage, governance, and issue resolution.
• Resource Management & Planning Enablement
  • Partner with SDL Operations Directors to support resource management analysis and scenario planning.
  • Enable data‑driven forecasting through robust tools, dashboards, and operational insights.
  • Identify opportunities to improve resource visibility, planning accuracy, and allocation efficiency.
• Performance, Compliance & Governance
  • Own and oversee Transfer of Value (TOV) processes, ensuring accurate data collection, monitoring, and timely reporting in line with compliance requirements.
  • Drive continuous improvement of performance metrics, ensuring alignment with business priorities and enabling data‑driven decision‑making.
  • Identify and mitigate risks related to data integrity, system ownership, and capacity gaps.

• Bachelor’s degree in life sciences, clinical research, or a related field (or equivalent experience).
• 5+ years of experience working with clinical systems and platforms (e.g., Veeva, CTMS, TMF, or equivalent).
• Experience in data governance, data quality management, or dashboard ecosystem ownership.
• Experience supporting compliance‑controlled processes (e.g., Transfer of Value, audit/inspection readiness, or regulated reporting).
• Experience acting as a Business System Owner or leading system implementation/enhancement initiatives.

• Advanced degree in life sciences, business or data analytics.
• 8+ years of experience working with clinical…