Tier 1 Helpdesk

Job Description

Insight Global is searching for a Tier 1 Helpdesk Specialist to join the team of a local government client in Durham, North Carolina. This person will provide first and second level IT support for internal employees via telephone, portal, or chat. We're seeking someone with excellent customer support skills, and experience troubleshooting. The successful candidate will have experience refreshing and deploying new equipment including desktops, laptops, headsets, monitors etc.

Major responsibilities will also include troubleshooting hardware and software issues such as connectivity and imaging issues in a Windows environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 2 years of relevant IT experience
• Experience troubleshooting
• Experience providing both in person and over the phone support
• 2+ years of experience with Windows 10
• Experience with Service Now
• Proficient with Office 365
• Proficient decision making and problem-solving skills
• Great communication skills both written and verbal