Manager SAP

Job Title

Manager SAP – Durham, NC

• Provide comprehensive leadership to the SAP team and support for the S/4
  
  HANA SAP environment, including modules PP, MM, SD, QM, WM, EDI, Vistex, and Vertex.
• Oversee development, maintenance, and optimization of functional applications within SAP, ensuring seamless operation of the core system and database.
• Lead global delivery and support of SAP to all business units (Finance, Accounting, Operations, and additional departments as required).
• Act as a trusted partner with IT leadership, stakeholders, end users, and external partners; provide strategic direction and facilitate consensus on deployment timing.
• Lead and execute special requests, audits, projects, initiatives, and presentations for leadership.
• Establish and manage Service Level Agreements (SLAs) and track performance against targets.
• Report on key performance indicators (KPIs) monthly for internal and external teams.
• Collaborate with staff, contractors, and outsourcing providers to deliver unified SAP support and high‑quality service.
• Manage and mentor staff, conduct full performance‑management cycle, coach and guide direct reports to meet or exceed objectives.
• Ensure all activities comply with internal and external requirements and standards.
• Manage release and change‑control processes for SAP updates; train users on new features.
• Review, negotiate, and finalize IT contracts; optimize terms for cost and performance.
• Approve invoices and manage budget alignment with procurement and IT teams.
• Attract, develop, and retain talent; provide continuous feedback and coaching using performance‑management tools.
• Investigate industry trends and new SAP application versions; advise senior IT management.
• Provide 24/7/365 on‑call support as needed for after‑hours and weekend support.
• Work a hybrid schedule: three days in the office, two days from a commuting‑distance location.
• Travel nationally and internationally up to ten percent of the time for meetings and trainings.

• Master’s degree (or foreign equivalent) in Computer Science, Information Systems, Engineering, Operations Management, or a closely related field plus at least eight (8) years of experience in SAP system design, process re‑engineering, deployment, or enhancement.
• Eight (8) years of experience designing and deploying SAP environments.
• Eight (8) years of experience integrating SAP Materials Management with Warehouse and Transportation Management.
• Six (6) years of experience with at least four (4) of the following modules/technologies:
  Sales & Distribution (SD);
  Logistic Execution;
  Materials Management (MM);
  Warehouse Management (WM);
  Electronic Data Interchange (EDI);
  Production Planning (PP);
  Quality Management (QM);
  Vistex.
• Four (4) years of experience with Vertex and S/4
  
  HANA.
• Four (4) years of experience with 21 CFR Part
  11 regulations.
• Three (3) years of experience in a SAP customer‑facing environment.
• Experience leading large‑scale SAP implementations involving integration, conversion, cut‑over, system integration testing, acceptance testing, requirement gathering, and coordination with the IT team.
• Three (3) full‑cycle ERP implementations.
• Ten (10) years of experience (or a bachelor’s degree) as an alternate qualification path.
• 24/7/365 on‑call support willingness for weekend and after‑hours support.

In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.