Tax Technologist

What You’ll Do

Role Summary

The Support Tax Technologist serves as the strategic bridge between Avalara’s product vision and the real‑world needs of enterprise customers. This role combines deep tax technology expertise, enterprise ERP integration knowledge, and advanced troubleshooting capabilities to help customers maximize the value of Avalara solutions.

The Support Tax Technologist works closely with large enterprise customers to understand complex business requirements, uncover real‑world use cases, and translate tax and compliance requirements into scalable, integrated solutions. Acting as both a technical advisor and domain expert, this role provides expert guidance on Avalara’s platform, enterprise integrations, and compliance automation capabilities while bringing field insights back to Product, Engineering teams to influence solution development and improve customer outcomes.

The role also plays a critical part in post‑implementation customer success by partnering closely with the Implementation Tax Technologist team during hypercare and customer handoff, ensuring continuity, adoption, and long‑term operational success.

How This Role Elevates Avalara

From a business perspective, the Support Tax Technologist strengthens Avalara’s relationships with large enterprise customers by helping them design, deploy, and optimize scalable compliance solutions embedded within their operational systems. Through deep technical and tax expertise, this role improves customer retention, supports expansion opportunities, and increases confidence in Avalara’s ability to solve complex compliance challenges.

For our teams, the Support Tax Technologist serves as a key conduit between customers, partners, Product, Engineering, and Support teams. By surfacing customer insights, identifying recurring integration and configuration challenges, and providing structured feedback, this role helps shape product enhancements, improve support readiness, and reduce operational friction. The role also drives internal enablement through coaching, office hours, knowledge sharing, and training programs that elevate the capabilities of customer‑facing teams.

For customers, the Support Tax Technologist acts as a trusted advisor who combines tax domain expertise with technical integration knowledge. By helping customers automate, scale, and de‑risk compliance processes, this role enables organizations to move beyond periodic tax filing activities toward continuous, embedded compliance across their ERP, eCommerce, billing, and financial systems.

Responsibilities

• Engage directly with enterprise customers and partners through the support case process to assist with integration challenges and compliance automation objectives.
• Provide subject matter expertise for Avalara solutions and integrations.
• Translate tax requirements, including sales and use tax, VAT, exemptions, returns, e‑invoicing, and other compliance obligations into configurable and scalable technology solutions.
• Deliver expert support for Avalara enterprise ERP integrations and associated business workflows.
• Handle escalated customer issues and critical support situations, leading root cause analysis, coordinating internal stakeholders, and ensuring timely resolution.
• Collaborate with customers to understand technical challenges, identify root causes, and implement comprehensive long‑term solutions.
• Design and recommend scalable compliance architectures that enable customers to embed compliance into their operational systems rather than relying on manual tax processes.
• Partner closely with Product and Engineering teams by delivering structured customer feedback and insights that influence product direction and solution development.
• Support post‑implementation hypercare activities and work closely with the Implementation Tax Technologist team to ensure seamless handoff and long‑term customer success.
• Lead customer‑facing training programs, webinars, and enablement sessions for enterprise customers and strategic partners.
• Drive internal enablement by evaluating recurring customer questions and conducting weekly office hours sessions for Global…