Epic Professional Billing; PB Analyst

We are looking for an Epic Professional Billing (PB) Analyst for a full time permanent remote role in Durham, NC.

Candidates must reside in approved states:
Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington (State), Washington, DC.

• $80K – $95K annually.

• Reimbursement Accounts.
• Retirement.
• Paid Time Off.

• The Application Analyst is primarily responsible for designing, developing, deploying, and providing post‑implementation technical support for the Electronic Health Record (EHR) across service access and revenue cycle workflows.
• Responsibilities include planning, performing, managing, and supporting identified Maestro Care EHR users within environment. This support extends to MC Professional Billing (PB) Claims, Benefits Engine, Cheers CRM, Charge Router and Cash Management PB Remittance, Hospital Billing (HB) Remittance, and MyChart modules.
• Working closely with Epic and other application teams to create and execute deployment tasks, interpret revenue cycle workflows, and participate in the build, testing, and support of the PB application.
• Advising and assisting with educational issues, including cross‑training team members, trainers/SMEs, and the Service Desk through face‑to‑face interactions and phone or email communications.
• Participating in a 24/7 production on‑call rotation to triage and assist with incoming support requests.
• Partnering with operational staff to improve their knowledge and fluency as needed, coordinating virtual and on‑site assistance to support the growth and expansion of clinics under the Health umbrella.
• Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between them and identified Super User and End User resources throughout all clinics and Community Connect customers. These services include participating in design sessions, reviewing specifications for the implementation of the EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care.

• Epic PB certification.
• Bachelor’s degree in a related clinical or technical field, or four years of equivalent technical experience required.