Senior Network Operations Analyst

Overview

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC
-Chapel Hill offers full-time employees a comprehensive benefits package
, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

ITS Infrastructure, Operations & Networking (IO&N) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports and maintains the infrastructure for network, data communications transport services, and campus desktop computers, and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS. I&O also manages the enterprise-wide IT Service Management platform Service Now.

Senior Network Operations Engineer

This is a rare and exciting opportunity for a curious, motivated technologist who wants to grow quickly and build a broad foundation across enterprise networking and IT service monitoring. Rather than specializing in a single discipline from day one, the person in this role gains hands-on exposure across multiple infrastructure teams, making it an ideal launch point for someone early in their career who is eager to learn, contribute, and advance.

The position is anchored in our Operations Center, a 24×7×365 facility responsible for monitoring a broad range of critical IT systems, providing timely notifications and service-issue escalations and coordinating responses to major outages. What sets this role apart is its hybrid design: approximately half of the work time is now spent in the field alongside our Network Deployment team, with regular collaboration across Network Engineering, Wireless, and Architecture.

• As a senior team member, mentor co-workers and help lead technical projects within the group.
• Vigilantly monitor IT services and infrastructure to ensure system availability and performance.
• Identify, analyze, and help resolve service disruptions and potential issues before they impact operations.
• Support and enhance the centralized monitoring platform, including onboarding new systems from central IT and other university departments.
• Work in the field with the Network Deployment team and collaborate with Network Engineering, Wireless, and Architecture on network management, configuration, and troubleshooting.
• Participate in the design, implementation, and maintenance of network systems to support institutional goals and technical standards.
• Execute established incident response procedures, independently manage event escalations, and provide clear, timely communication during outages or service degradations.
• Contribute to process documentation, performance metrics, and continual improvement efforts across both operational and networking domains.

This position splits approximately half of its time between the Operations Center and hands-on work with the Networking group, depending on coverage and project needs. The dual placement is deliberate: it creates ongoing opportunities for collaboration, cross-training, and deeper technical integration across infrastructure teams, and it gives the person in this role a clear path to develop new skills and grow professionally.

• Curious and eager to learn across networking and service monitoring disciplines.
• Early in their career and looking for a role with room to grow and advance.
• Comfortable balancing structured monitoring work with hands-on fieldwork.
• A clear communicator who stays calm and organized during high-pressure incidents.