EHR Helpdesk Analyst 1st Shift at NC

Job in Durham, Durham County, North Carolina, 27703, USA

Listing for: Elite Workforce Inc

Full Time position
Listed on 2026-07-24

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Business Analyst

Position: "EHR Helpdesk Analyst (1st Shift)"

Location:

"RTP, NC"

Client:
State of "North Carolina"

Duration: "12+ Months"

Job Description:

We are seeking an experienced EHR Helpdesk Analyst to provide advanced technical support for an Epic-based EHR system across multiple facilities. This role is part of a centralized IT Helpdesk and focuses on timely issue resolution, system reliability, and user satisfaction. The ideal candidate will troubleshoot Epic and non-Epic issues, support account provisioning, and contribute to go-live and upgrade events, while maintaining HIPAA and IT governance compliance.

Epic troubleshooting and end-user support (Ambulatory/Inpatient workflow, access, printing, and integration issues)
Service Now (or equivalent) ticketing, SLA adherence, incident resolution, and queue monitoring
Remote desktop and basic device support (computers, printers, mobile devices, peripherals)
User provisioning, password resets, Epic access requests, role changes, and security access
Go-live support, system upgrade activities, documentation, and user training

To Apply:

Please send your resume to with the subject line "Resume Submission".

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