IT Analyst - End User Support

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School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe.

Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

Be You.

OASIS Computing is looking for an IT Analyst – End User Support to join our team!

This is a fantastic opportunity to be part of a dynamic team responsible for configuring, implementing, and supporting approximately 10,000 workstations and 9,000 customers throughout Duke School of Medicine departments, institutes, and centers. You'll be at the forefront of end-user technical support, ensuring smooth operations and addressing technical issues promptly.

Why this role is great:

• You’ll play a crucial role in maintaining and troubleshooting a wide range of devices and applications, making a significant impact on the daily operations of the Duke School of Medicine.
• You'll have the chance to work independently and as part of a team, providing primary support for network, file server, desktop/laptop, printer, and peripheral issues.
• You'll be involved in proactive device management, ensuring that all hardware and software are up-to-date and functioning correctly.

• Graduation from a four-year college or university with a major in computer science, information technology, or a related degree; OR
• Graduation from a four-year college or university and one year of experience in the information technology field or customer service field; OR
• Graduation from a two-year technical college with a major in information technology and two years of progressive experience in device support.

• Strong experience with Windows, Mac OS X, and various Linux distributions.
• Excellent team skills and strong customer service focus.
• Experience with local area networks, Microsoft Active Directory, and Citrix presentation environment.
• Excellent oral and written communication skills.

• Ability to lift 50 pounds or more.
• Participation in the group's 24x7 on-call rotation.

* This position is Onsite. The work is performed on-site or at a designated assignment location.

• Provide primary support for network, file server, desktop/laptop, printer, and peripheral issues.
• Build, install, configure, maintain, and troubleshoot Windows/Mac/Linux-based desktop/laptop computers, printers, and other peripherals.
• Maintain accurate documentation and inventory of all deployed hardware and software.
• Provide VoIP secondary technical support and customer training.
• Participate in proactive device management and enforce security policies.

Join OASIS Computing and be part of a team that supports Duke School of Medicine's mission to advance health and wellness. You'll work in a collaborative environment where your contributions are valued, and you'll have opportunities for professional growth and development.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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