Onsite Service Desk Team Lead — IT Support & Mentorship
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-07-27
Listing for:
Duke Careers
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Duke University’s Pratt School of Engineering seeks a Service Desk Team Lead to support faculty, staff, and students and to guide day-to-day help desk operations. You will supervise end-user support, mentor staff, and drive standardized processes across Windows, macOS, and enterprise tools.
This hands-on role emphasizes technical troubleshooting, strong customer service, and leadership in a dynamic academic setting, with on-campus work and collaboration across campus IT teams.
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