Audio​/Visual; IT Support Assistant Durham

Job Title: Audio/Visual (IT) Support Assistant

Duration: 06 months to start with potential for extension

Location: 4615 University Drive Durham, NC

Pay Rate: $18-20/hr

*** Due to client requirements this role is only open to USC or GC candidates***

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers,
• mixers, cameras, laptops, clickers, and adapters).
• Provide on-site and remote “day-of” support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera
• framing, network/stream interruptions) and elevate complex problems to the AV support specialists.
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and
• content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status),
• preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring
• issues/trends to improve room reliability.
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

• High school diploma or GED (or equivalent experience).
• 1+ year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of common AV components and signal flow (HDMI/Display Port, microphones, speakers, basic mixers,
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
• Ability to communicate technical instructions clearly to non-technical users.
• Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event spaces.
• Willingness to work occasional evenings based on event needs.