Analyst, IT Data Center Operations

Join us to do the best work of your career and make a profound social impact as a Analyst, IT Data Center Operations on our IT team in Durham, NC
.

What you’ll achieve

In this position as Analyst, IT Data Center Operations
, you will increase data center reliability and uptime by proactively identifying risks, executing infrastructure improvements and contributing to incident‑prevention initiatives. You will also enhance operational efficiency through process optimization, automation opportunities and improvements that reduce turnaround time for deployments, maintenance or troubleshooting activities.

You will:

• Rack, stack, install, configure, decommission, and replace servers, storage systems, and network equipment (routers, switches, firewalls).
• Perform hardware diagnostics and component‑level replacements (drives, memory, power supplies, NICs).
• Ensure equipment is installed according to data center standards and best practices.
• Diagnose and resolve hardware, operating system, application, and network connectivity issues.
• Maintain accurate asset inventory records and system documentation.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission‑critical environments preferred.
• Minimum 5 years’ experience working in data centers.
• Familiarity with DCIM tools, ticketing systems (e.g., Service Now), and monitoring platforms.
• Relevant technical certifications (e.g., CompTIA A+/Network+, vendor hardware certifications)

• Location:
  
  4121 Surles Court, Durham, NC, 27703, US
• Total Compensation Range: USD 64,770 - USD 83,820
• Award‑winning financial wellness tools and resources
• Generous leave of absence for new parents and caregivers