MSP Level 2 Technician

Role Overview

We are seeking an experienced and dedicated Managed IT Services (MSP) Level 2 Technician to join our dynamic IT team. This role is pivotal in providing exceptional technical support and solutions to small to medium-sized businesses.

Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software, and respond to and resolve escalated support tickets promptly.

The ideal candidate will exhibit a strong technical acumen, excellent customer service skills, and the ability to troubleshoot and resolve complex IT issues efficiently.

• Minimum of 3-5 years in an MSP or similar IT support role
• Degree in IT, Computer Science, or related field
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper‑V
• Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, Service Now, or Zendesk
• In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies
• Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity
• Strong ability to diagnose and resolve complex technical issues efficiently
• Excellent verbal and written communication skills, with a customer-focused approach to delivering high-quality service and building strong client relationships

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development and certification reimbursement
• Opportunities for career advancement