Third Party Risk Management Product Manager

Responsibilities

• Own the roadmap, OKRs, and backlog for the Service Now TPRM module
• Translate business strategy into prioritized product outcomes within the TPRM domain
• Prioritize enhancements, defects, technical improvements, and BAU work in partnership with IT delivery teams
• Drive day‑to‑day product decisions across the TPRM module and its integrations with other enterprise systems
• Partner with stakeholders across Risk, Technology, Procurement, Legal, and others to understand business needs and deliver impactful solutions
• Develop a deep understanding of user pain points and use data, feedback, and operational metrics to improve product experience
• Define and monitor success metrics, adoption, and outcomes to ensure delivered capabilities achieve intended value
• Identify opportunities to leverage workflow automation, AI‑enabled capabilities, and modern Service Now features to improve efficiency and user experience
• Support change management efforts to drive adoption of new capabilities
• Champion Agile product management practices and contribute to a culture of continuous improvement

• Demonstrated experience owning enterprise products
• Strong Agile product management experience with ability to translate strategy into execution
• Experience supporting organizational change and driving adoption of technology capabilities
• Ability to balance strategic thinking with hands‑on execution and prioritization
• Strong analytical and problem‑solving skills with a customer‑first mindset
• Excellent relationship management skills with ability to influence across a complex enterprise
• Outstanding communication skills with experience engaging both technical teams and senior stakeholders
• Experience with Service Now or similar enterprise workflow platforms is a plus
• Familiarity with Third Party Risk Management or related domains is a plus