IT Client Support Professional

Please see Special Instructions for more details.

This position is open for current NC State Employees only, permanent or temporary.

Posting Information

Posting Number: PG194766EP

Internal Recruitment:
Yes

Working Title:

IT Client Support Professional

Anticipated Hiring Range: $57,000 - $62,000

Work Schedule

Job Location

Department:
College of Natural Resources

About the Department We are committed to sharing knowledge with the people of North Carolina and supporting the economic prosperity of communities through the responsible and sustainable use of forest and natural resources. North Carolina is rich in forest resources, with nearly 60 percent (18.3 million acres) of the state covered in forests. The stewardship of these resources is critical for maintaining water and air quality, supporting wildlife habitat, preserving natural landscapes, and sustaining economic growth.

Through extension and outreach programs, we provide timely access to new discoveries and techniques that impact the lives of the public, landowners, community leaders, industry professionals, and other stakeholders. These efforts are delivered through a wide range of educational programs and professional services. Our programs span a broad spectrum, from Christmas tree production to youth education, ensuring that varied audiences benefit from our work.

The College of Natural Resources ( CNR ) at North Carolina State University is a global leader in the sustainable use of natural resources. The college’s integrated approach to teaching, research, and service addresses the many ways in which people’s physical, economic, and social needs are met through responsible resource management. To learn more about our college and its mission, please visit: (Use the "Apply for this Job" box below)./

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Childcare benefits
• Wellness & Recreation Membership
• Wellness Programs

Disclaimer:
Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

The primary purpose of this position is to provide comprehensive IT support to faculty, staff, and students within the College of Natural Resources, with a focus on endpoint computing, instructional technology, and day-to-day technical operations.

This role is responsible for the setup, deployment, maintenance, and support of desktop and laptop systems across Windows, Mac, and Linux environments. The position provides technical support for classrooms, computer labs, and conference spaces, ensuring that instructional technology and related systems function reliably to support teaching and learning.

The position troubleshoots a wide range of hardware, software, and connectivity issues, working both independently and collaboratively with other IT staff to resolve incidents and fulfill service requests. The role also assists with system deployments, asset management, and ongoing maintenance of computing resources across the college.

In addition, this position contributes to IT projects and service improvements as assigned and continues to build technical expertise, including developing proficiency in Linux-based systems and research computing support. The role may also provide informal guidance and task direction to student employees or interns.

Strong customer service skills, adaptability, and the ability to manage multiple priorities are essential to effectively support the varied and evolving technology needs of the college.

Provides technical support for desktop computing, printers, and related peripherals across Windows, Mac, and limited Linux environments. Responsibilities include system setup, configuration, deployment, and troubleshooting for faculty, staff, and students. This role supports standard software and applications, assists with network connectivity issues, and…