Business Consultant, Business Systems & Technology Analysis

About our Team:

Lexis Nexis® Counsel Link® is the leading enterprise legal management solution designed to help corporate legal departments gain 100% visibility into their work, matters, and invoices. Counsel Link delivers Work Management, Financial Management, and Vendor Management solutions in one easy-to-use, cloud-based platform for controlling costs, maximizing productivity, and making better decisions — all supported by powerful analytics that provide you with data to demonstrate your department’s value.

For nearly 30 years, Lexis Nexis has been providing innovative solutions for corporate legal departments crafted from the insights of thought leaders, industry expertise, and customer feedback. Discover more about Counsel Link online at

We are seeking an experienced Business Consultant to lead the end-to-end design, configuration, and implementation of client solutions within the Counsel Link legal operations platform. In this client-facing role, you will partner with corporate legal departments to understand complex business requirements and configure solutions across Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows. You will serve as a trusted advisor throughout the implementation lifecycle, from discovery and solution design through deployment, training, and post-launch support.

This position requires strong consulting, stakeholder management, project implementation, and problem-solving skills. Periodic travel may be required to support client engagements, team meetings, and industry events.

• Lead end-to-end client implementations within the Counsel Link platform.
• Facilitate discovery sessions, workshops, and business process reviews to understand client objectives and requirements.
• Gather, document, and validate business and functional requirements.
• Translate clients into scalable system configurations and solution designs.
• Configure and support solutions including Legal e-Billing, Matter Management, Claims Management, Contract Lifecycle Management, Analytics, and AI-enabled workflows.
• Develop and execute testing strategies, including system testing and user acceptance testing (UAT).
• Troubleshoot functional and technical issues throughout implementation and post-launch support.
• Manage project deliverables to ensure implementations are completed within scope, timeline, budget, and quality expectations.
• Create user guides, training materials, process documentation, and best-practice resources.
• Support change management activities to drive successful adoption and business outcomes.
• Identify project risks, develop mitigation plans, and proactively manage issue resolution.
• Build trusted relationships with client stakeholders, including senior leaders and executive audiences.
• Deliver presentations, demonstrations, webinars, and solution reviews for clients and other audiences.
• Collaborate cross-functionally with internal teams to address client needs and support long-term success.
• Stay current on emerging technologies, including AI capabilities, and identify opportunities to improve client and internal business processes.

• Experience implementing, configuring, or consulting on Counsel Link, legal operations software, or comparable enterprise technology platforms.
• Experience in business analysis, consulting, or client-facing implementation roles.
• Demonstrated ability to gather, document, and validate business requirements.
• Experience configuring and supporting enterprise software solutions.
• Knowledge of software implementation methodologies, testing processes, and deployment activities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple client projects and priorities simultaneously.
• Experience developing documentation, training materials, and user guides.
• Strong stakeholder management and relationship-building skills.
• Experience identifying and managing project risks, issues, and mitigation plans.
• Excellent verbal and written communication skills.
• Ability to navigate challenging client situations with professionalism and a solution-oriented approach.