Senior Salesforce Administrator

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients.

With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.

Labcorp is seeking a hybrid Senior Salesforce Administrator to join our team in 10 Moore Drive, Durham, NC.

** Schedule*
* Monday - Friday, 8am-5pm ET

** Responsibilities:*
* ** Salesforce Administration & Platform Management*
* + Serve as the primary administrator for Salesforce Sales Cloud and related applications.

+ Configure and maintain custom objects, fields, page layouts, record types, validation rules, reports, dashboards, security settings, and Salesforce Flows.

+ Manage user provisioning, profiles, permission sets, roles, and sharing models.

+ Monitor platform performance, system health, platform utilization, licensing, and data quality.

+ Support Salesforce release management, testing, deployment, and production readiness activities.

+ Configure and promote changes utilizing Copado and established Dev Ops procedures.

** Business Process Optimization*
* + Partner with Commercial Operations, Sales, Marketing, Customer Service, and IT teams to identify and implement Salesforce solutions.

+ Support sales process improvements including territory management, lead management, opportunity management, forecasting, and reporting.

+ Design and implement workflow automation utilizing Salesforce Flow and other declarative tools.

+ Evaluate, recommend, and implement platform enhancements and third-party applications.

+ Identify opportunities to improve operational efficiency, automate manual processes, and improve data accuracy.

** Data Governance & Reporting*
* + Maintain data governance standards and platform administration best practices.

+ Monitor and improve data integrity, data quality, and system utilization.

+ Develop and maintain executive dashboards, operational reporting, and KPI measurement tools.

+ Support data migration, cleansing, deduplication, import, export, and integration activities.

+ Maintain and communicate system metrics that measure adoption, usage trends, and data quality.

** User Support & Training*
* + Provide Tier 2 and Tier 3 Salesforce support for business users.

+ Develop and maintain training materials, user documentation, and support resources.

+ Lead Salesforce training sessions and end-user adoption initiatives.

+ Serve as Salesforce subject matter expert for platform capabilities and best practices.

+ Monitor user feedback and respond to end-user inquiries.

** Project Delivery & Cross-Functional Support*
* + Lead small-to-medium Salesforce projects from requirements gathering through implementation and deployment.

+ Coordinate user acceptance testing (UAT), release communications, and change management activities.

+ Participate in Agile development processes, sprint planning, and scrum ceremonies.

+ Support Salesforce development, implementation, enhancement, and integration projects.

+ Collaborate with IT teams, vendors, technical resources, and business stakeholders to deliver Salesforce solutions.

+ Assist with documentation and testing of business requirements, functional requirements, integrations, and system enhancements.

+ Support Salesforce-related initiatives including Single Sign-On (SSO), mobile solutions, legacy system integrations, and platform expansion activities.

+ Serve as a super user for the Labcorp Dx CRM platform and associated tools.

** Minimum Qualifications*
* + High school diploma with 11 years of…