ServiceNow Sr. Architect

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.

You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Architect specializing in Service Now, you will assess client business needs and recommend tailored Service Now implementation solutions. You will lead Service Now implementation projects, leveraging your expertise in estimating, implementing, and managing Service Now tools.

Your primary responsibilities will include:

* Leading Implementation Projects:
Lead Service Now implementation projects, managing effort estimation, planning, and execution to deliver high-quality solutions that meet client needs.

* Conducting Architectural Analysis:
Conduct thorough architectural analysis to estimate infrastructure requirements and ensure seamless integration with other systems in the ecosystem.

* Solution Design:
Design and recommend Service Now implementation solutions tailored to client business needs, leveraging expertise in Service Now tools and ecosystem integration.

* Effort Estimation and Planning:
Estimate effort and plan implementation projects, ensuring timely and effective delivery of Service Now solutions.

* Infrastructure Requirements Estimation:
Estimate infrastructure requirements to support Service Now implementations, ensuring scalability and performance.

Required education

Bachelor's Degree

Required technical and professional expertise

* 5+ years of experience as a Business Technology Analyst, Architect, or in a related technology role, with significant experience in enterprise technology environments.

* Deep hands-on experience designing, implementing, and architecting Service Now solutions.

* Service Now Certified Technical Architect (CTA)

* Strong understanding of the Service Now ecosystem and experience integrating Service Now with other enterprise platforms and systems.

* Proven experience performing architectural analysis, including assessing infrastructure and integration requirements.

* Experience with solution architecture, technical design, effort estimation, and implementation planning.

* Strong understanding of IT Service Management (ITSM) principles and how they translate into Service Now solutions.

* Ability to understand complex business requirements and translate them into scalable, secure, and effective technical architectures.

* Strong communication and stakeholder management skills, with the ability to work directly with clients and technical teams.

Preferred technical and professional experience

* Service Now Certified Master Architect (CMA)

* Experience with Service Now integrations across complex enterprise technology environments.

* Experience working on large-scale Service Now transformation or implementation programs.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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