AI Change Enablement Consultant

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them.

If you join our team, you’ll enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World‑class facilities and the technology you need to thrive – in our offices or yours.

The SHI Services AI Change Enablement Consultant plays a critical role in enabling exceptional client experiences with Microsoft Copilot, Copilot agents, and adjacent AI‑powered services. This role focuses on helping clients reimagine how work gets done through design‑led thinking, intentional ways of working, and practical enablement that drives measurable outcomes.

This individual partners closely with architects, delivery teams, and client stakeholders to facilitate design‑led thinking sessions, identify moments that matter in daily work, prioritize high‑value Copilot use cases, and guide clients from ideation through adoption and value realization. In addition to experience design, the role owns core change management disciplines, including communication planning, enablement programs such as Prompt‑a‑thons, and evaluation of outcomes aligned with client objectives.

This role is not traditional training delivery. Enablement in this role means building durable capability and confidence so individuals can apply Copilot and agents across varied scenarios, not simply learning how to use specific features.

This role sits at the intersection of AI innovation, human experience, and responsible enablement. It offers the opportunity to shape how organizations build lasting capability with Copilot and workforce agents while contributing to the evolution of SHI’s Microsoft Services practice.

• Enable clients to build new AI‑powered capabilities by leading design‑led thinking sessions and discovery workshops that uncover how work gets done, where Copilot can be applied, and why it matters.
• Help clients move beyond isolated use cases by translating design insights into repeatable Copilot and agent scenarios that can be applied across roles, workflows, and business contexts.
• Partner with architects and engineers to ensure Copilot and agent solutions are implemented in ways that reinforce scalable behaviors, decision‑making patterns, and operating models.
• Design and execute enablement strategies that empower users to apply Copilot effectively in their daily work, not just learn features or complete training.
• Develop targeted communication and enablement experiences, including Prompt‑a‑thons, scenario‑based workshops, and role‑specific learning journeys, that build confidence and fluency over time.
• Create practical enablement assets such as playbooks, prompt libraries, and internal enablement sites that support ongoing experimentation and application.
• Assess readiness, engage stakeholders, and identify barriers that limit capability development, adjusting enablement approaches based on feedback and observed usage.
• Define and measure success in terms of sustained capability, productivity, efficiency, and experience, using data and outcomes to continuously refine enablement strategies.

• Communication:
  Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
• Adaptability:
  Can proactively adapt to challenging situations, anticipate changes, and make modifications to meet the demands of changing circumstances.
• Collaboration:
  
  Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
• Presenting:
  Can design and deliver engaging presentations, adapting the content and style to suit the…