IT Sourcing Manager

Occupational Summary

Reporting to the Senior Director Supply Chain IT Sourcing, the IT Sourcing Manager is responsible for long-term planning, strategy development, and leading continuous improvement of assigned IT spend categories. The position will be responsible for the development and implementation of IT sourcing strategies and standards across the assigned IT spend categories to meet Duke University and Duke Health System needs by achieving high quality, reduced cost, and simplified procurement strategies.

The IT Sourcing Manager operates independently and is responsible for driving IT sourcing strategies, managing the bid process, and complex negotiations for IT hardware, software and services. This person will independently analyze IT spend areas within assigned categories, provide recommendations on IT sourcing strategies and deliver savings to the University and Health System. The successful candidate must show confidence and executive presence in business situations and be able to influence and persuade, demonstrate domain expertise and be able to think on their feet quickly.

This person should promote a positive work environment, spirit of cooperation and support for coworkers.

Work Performed

Responsible for the negotiation and management of IT supplier contracts; serve as leader, mentor, coach and operational resource for Sourcing teams; supervise, develop and monitor the performance of goals and objectives for applicable members of the team; plan, coordinate, and implement enterprise-wide plans used to inform the Duke community about sourcing initiatives, procedures and impact. Specific responsibilities include:

Lead cross-functional and multi-departmental sourcing activities for assigned category(ies);

Serve as an IT category manager and focus on planning for and executing a model to capture, manage and control spend reductions as a result of procurement activities that improve category spend performance for key IT investments, existing and new;

Perform analysis on a multitude of Information Technology related commodities (Software, SaaS, IaaS, PaaS, Equipment, Hardware, Professional Services, etc.);

Lead sourcing processes in a matrixed environment including RFI/RFPs and negotiations or renegotiations:

• Sourcing functions include but are not limited to preparing market research, sourcing templates, spreadsheets, reviewing specifications, statements of work, and contracts;
• Create evaluation models and assist stakeholders in evaluation during formal, informal, and sole source solicitations;

Lead negotiations with the software industry and analyze complicated licensing models (like on-premise, subscriptions, hosted and cloud) for department-wide and enterprise-use license agreements of software & professional services for application services for a range of vendors:

• With inputs from subject matter experts and applicable leadership team make recommendations for vendor selection;
• On vendor pricing and discounts, licensing terms, Statements of Work, Service Level Agreements, Licensing, and maintenance agreements, etc;
• Work collaboratively with suppliers and customer stakeholders to identify and execute vendor negotiations and service improvement;

Develop sourcing plans, benchmark suppliers, contracts, and services and evaluate various Business Unit level requirements, existing opportunities, or new initiatives, including but not limited to setting sourcing strategies and executing those strategies to deliver improvements on quality, value, contract, price, and service. Provide analytics to enable comprehensive and informed purchase decisions;

Analyze business processes and identify opportunities to increase efficiency while reducing costs. Identify and recommend cost savings opportunities through data analysis and negotiations;

Stay current with relevant advances in technologies. Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software, and technical services. This can include on-the-job training, attending technical courses or conferences, reading, research, and testing. Develop and follow best practices and procedures and share knowledge with team…