Onsite Deskside Engineer - Durham, North Carolina

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At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

The Onsite Deskside Engineer provides dependable, customer-focused Tier 1 technical support. This 100% on-site role serves as the primary local IT presence for daily walk‑up support, deskside assistance, hardware and software troubleshooting, conference room technology, onboarding and offboarding activities, and white‑glove support for leadership and visiting employees. The ideal candidate is hands‑on, approachable, organized, and comfortable supporting employees in a fast‑paced office environment.

• Serve as the primary on‑site Tier 1 IT support resource for employees, including walk‑up support, deskside assistance, chats, calls, and tickets.
• Troubleshoot common hardware, software, network connectivity, printer, mobile device, badge/access, and Microsoft 365 issues, escalating more complex items when appropriate.
• Provide professional, white‑glove support for leadership, executive visitors, and employees.
• Perform basic conference room and audiovisual troubleshooting, including Microsoft Teams Rooms, displays, cameras, microphones, speakers, docking stations, cabling, and room readiness checks.
• Complete daily office technology checks to ensure shared work spaces, collaboration areas, conference rooms, printers, and loaner equipment are operational.
• Create, update, track, and resolve incidents and service requests in the IT Service Management tool while maintaining accurate notes and timely communication with employees.
• Support employee onboarding and offboarding activities, including workstation setup, laptop preparation, peripheral deployment, account/access coordination, and first‑day support.
• Assist with laptop, desktop, monitor, docking station, headset, mobile device, and peripheral inventory, replacements, shipping, receiving, and asset tracking.
• Follow defined IT processes, Service Level Agreements, Standard Operating Procedures, security requirements, and escalation paths.
• Document recurring issues, troubleshooting steps, conference room procedures, and local office support processes to improve team knowledge and service consistency.
• Partner with other IT teams, facilities, vendors, and service providers to coordinate support for local technology issues and office technology needs.
• Provide basic user guidance for Microsoft 365, Teams meetings, printing, remote access, password resets, MFA, and standard office technology.
• Identify opportunities to improve local support processes, reduce repeat incidents, and enhance the employee technology experience.
• Maintain a professional, responsive, and service‑oriented presence while supporting employees in person throughout the workday.
• Perform other duties as assigned by management.

• Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands‑on support experience.
• 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.
• Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in‑person support.
• Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.
• Experience troubleshooting conference room…