Technology Support Technician

Please see Special Instructions for more details.

Pre-Employment Requirements:

• You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
• Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
• Final candidates are subject to criminal background checks, and education/license verification prior to employment.
• North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex
  - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount and more.

Position/Classification Title

Working Title

Competency Level Journey

Position Number

Position Number 100622

Salary Grade Equivalent

Salary Grade Equivalent 63

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent
- Full Time

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range $36,094-$49,620

EEO-1 Category

EEO-1 Category Professionals

SOC Code

SOC Code 15-1151 - Computer User Support Specialists

Be an Eagle
- Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU , where your purpose can take flight.

Visit NCCU .edu .

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave
• Community Service Leave
• NCFlex
  - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 11-12 Paid Holidays
• Teachers and State Employees Retirement System ( TSERS )
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program ( EAP )
• Campus Recreation Center Discount
• University Bookstore Discount and more.

The purpose of the Eagle Technical Assistance Center ( ETAC ) is to be the single point of contact for NCCU’s faculty, staff and students to assist with the solving of technical issues and direct technical issues to the appropriate area in ITS , if the issue cannot be resolved in the helpdesk

The primary purpose of this position is to provide basic to intermediate level telephone support to clients calling in as well as walk-in clients and also provide intermediate level remote support and troubleshooting for various types of technologies supported by the University’s Information Technology Services, with a focus on Microsoft Office Applications (Word, Outlook, Excel, PowerPoint, Access), Banner, Apple & Windows Operating Systems;

provide information related to ITS support functions including (but not limited to), access to the wireless network, network connectivity, email and system related issues dealing with usernames and passwords.

The successful candidate must possess:
Knowledge of a multi technical level Help Desk or…