Partner Solutions Engineer - CCaaS

Partner Specialist Solutions Engineering

The Partner Specialist Solutions Engineering team serves as the technical backbone for our CCaaS ecosystem, dedicated to empowering partners with the expertise needed to design and deploy world-class contact center environments. As Cisco accelerates its SaaS transformation, our team acts as a vital bridge, ensuring that our cloud-native solutions are seamlessly integrated and optimized for long-term customer success. We pride ourselves on a collaborative, expert-driven culture where collective problem-solving fuels innovation across every partner engagement.

Above all, we are energized by the limitless potential of AI-powered customer engagement, and we are committed to helping our partners harness these intelligent tools to redefine the future of the modern experience.

Accelerate revenue growth by serving as the primary technical authority for our CCaaS partner ecosystem, ensuring they have the expertise required to close complex enterprise deals. Empower partners through comprehensive technical enablement programs that transform them into self-sufficient advocates for our cloud contact center solutions. Design sophisticated, scalable architectural frameworks that address unique customer pain points and demonstrate the tangible value of our integrated technology stack.

Influence future product roadmaps by aggregating critical field feedback, ensuring our engineering teams prioritize features that maintain our competitive edge in the market. Champion a collaborative culture that bridges the gap between partner strategy and technical execution to drive long-term customer success and sustainable business expansion.

Minimum of eight years of professional experience in Pre-Sales Engineering or Consulting within the software, cloud, or AI sectors.

Minimum of five years of technical experience across contact center technologies, including Enterprise Networking, Data Center, Security, or Collaboration.

Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures.

Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration).

Preferred qualifications include:

SME Recognition:
Demonstrated expertise as a subject matter expert in cross-functional forums, with a proven track record of providing strategic guidance on complex technical initiatives.

Public Speaking and Communication:
Exceptional ability to distill intricate concepts into compelling presentations for diverse audiences, ranging from executive stakeholders to technical engineering teams.

Platform Integration Expertise:
Advanced experience integrating complex technology ecosystems — including CRM platforms, vertical/industry-specific applications, and emerging AI interoperability frameworks (e.g., MCP, A2A) — to streamline data workflows and enable seamless cross-platform intelligence.

Collaborative Leadership:
Proven aptitude for fostering cross-departmental synergy, with a history of mentoring junior team members and driving consensus in high-stakes project environments.

Strategic Analytical Thinking:
Strong capacity for data-driven decision-making, utilizing advanced analytical tools to identify market trends and implement process improvements that directly impact bottom-line efficiency.