Chief Architect, Workforce Management Platform
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-25
Listing for:
Habitat For Humanity Of Durham
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
IT Consultant, Cloud Computing: Infrastructure & Operations, AI Business & Operations
Job Description & How to Apply Below
Fidelity is seeking a VP of Architecture for Workforce Management to own the target-state architecture of a modern WFM platform. You will collaborate across Enterprise Architecture, Security, Infrastructure, Product, and Business Units to translate strategic intent into actionable architectural decisions and roadmaps.
Ideal candidates bring deep WFM domain expertise in forecasting, scheduling, and optimization for enterprise contact centers, with strong leadership and communication skills to
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