Engineering Project Manager

Cisco Workflow And Intellectual Capital Engineer

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, and knowledge capabilities that power Cisco's global technical-support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, intellectual capital, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization.

Our globally distributed team combines product and program leadership, architects, engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Lead end-to-end delivery for approximately 2–5 complex products, tools, or platform capabilities from requirements and planning through release and operationalization. Partner with Product Managers to convert product priorities into executable plans, delivery milestones, technical dependencies, and measurable outcomes. Coordinate multiple Agile teams and cross-functional stakeholders across engineering, architecture, security, operations, vendors, and customer-facing organizations. Proactively manage scope, schedule, resources, risks, and critical-path decisions while providing leaders with clear status, options, and recommendations.

Drive launch and operational readiness so that delivered capabilities are supportable, adopted, measurable, and positioned to achieve their intended customer and business outcomes.

• Bachelor's degree with 4+ years of related experience, Master's degree with 2+ years of related experience
• Experience leading software, platform, or technical-program delivery using Agile, Scrum, SAFe, or comparable iterative development practices
• Experience with integrated roadmaps, critical paths, cross-team dependencies, risks, budgets, resources, and delivery metrics across multiple releases or functions
• Experience delivering enterprise software or platform programs
• Technical experience across at least two relevant domains, such as cloud services, APIs, data platforms, AI/ML, workflow automation, Dev Ops, security and compliance, or enterprise-support systems.

• Experience with technical-support operations, service-delivery platforms, case-management systems, knowledge-management systems, or engineering workflow tools
• Experience applying AI, automation, or agentic AI or AI-enabled automation capabilities to program management, service delivery, or operational processes, with a clearly defined business or operational result
• PgMP, PMP, PMI-CPMAI, SAFe, Scrum, ITIL, change-management, financial-management, Cisco technical, or comparable professional certification
• Demonstrated ability to translate complex technical information, delivery data, and business trade-offs into concise executive recommendations
• Experience leading globally distributed teams and mentoring program managers or technical delivery leaders through ambiguous, high-impact initiatives.