IT Help Desk Specialist — Customer-First Tech Support
Job in
Durham, Durham County, North Carolina, 27703, USA
Listed on 2026-08-28
Listing for:
Research Triangle Regional Public Transportation Authority
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
GoTriangle is seeking an IT Support Specialist to manage all incoming incidents and requests for the IT Support Service Desk. You will log, categorize, assign, and resolve tickets, providing first-level troubleshooting and ensuring customer satisfaction.
The role emphasizes documenting resolutions, updating the knowledge base, and educating users on IT policies while staying current with new technologies and service improvements.
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