Logistics Support Technician

• Location 42 Moore Dr. Research Triangle,Durham, NC, 27709,United States
• Base Pay $20.00 - $23.00 / Hour
• Job Category Information Technology
• Employee Type Full-Time Non-Exempt
• Required Degree High school

• Phone

Department: Information Technology |
FLSA Classification: Non-Exempt |
Employment Type: Full-Time

Job Description:

The Tech Logistics Support Technician will provide daily
logistical support-on site,for the Tech Logistics North America Hub located in North Carolina. The role requires the applicant to master the daily logistics tasks which make up the logistics role. The logistics tech role interacts and supports all other roles in the Tech Hub. Daily tasks may include and are not limited to:

1.
Bundle assets and consumables
for shipment to end users for requests.

2.
Processing/Shipping Hardware Reclaims
to US and Canada for requests.

• Use UPS World Ship Application
  to ship assets, return cartons, and send ERLs (electronic return labels) to users outside of the normal Service Now ticketing system.
• Trac
  k shipments for user inquiries and provide information to resolve delayed and lost shipments, by contacting UPS and creating incidents.
• Work in Service Now
  to create requests, document updates, complete tasks, monitor requests for user updates and respond with required information in a timely efficient manner.
• Assist in the Preparation of obsolete equipment for disposa
  l and coordination of salvage shipments (ITAD) when required.
• Maintain Inventory of supplies
  to ensure proper stock of boxes and packing materials associated with shipping/receiving.
• Verify and update
  receiving spreadsheets for shipments of new PCs and consumables when required.
• Check logistics equipment
  for proper operation to ensure safety, elevate concerns for repair or replacement to Tech Hub team lead.
• Assisting/Cross training in other areas as needed to ensure positive user experiences within SLA.
• Strong communication skills both verbal and written to support clients and team members to ensure a positive environment.

The ideal candidate should have 1-3 years’ relevant experience in one or more of the following areas:
Logistics(Shipping /Receiving), Inventory Control
,
ITAD,
fulfilling hardware requests
through a ticketing program (Service Now, Remedy, etc.), and excellent written and oral communication skills. Willing to train the right person with a team-oriented attitude.

Other qualities and duties:

a) Knowledge of domestic (US) and/or international shipping procedures and applications such as UPS Worldship, FEDEX, DHL, etc.,

b) Post ticket updates for
all
individual work completed.

c) Have a working knowledge of Microsoft Office 365 Office Suite
-Outlook, Excel, and Word.

d) This position requires standing, bending and lifting packages up to 50lbs. without assistance.

e) The ability to work in a fast-paced environment requiring flexibility and
teamwork.

i.) Perform other duties as assigned to help team succeed and meet goals

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

• Location Research Triangle, NC, USA